Help

If you have any questions or concerns regarding your account, please contact the Collection Representative listed on your Account Statement.

How to Locate your Account number:

Your Account number can be located on the top right-hand side of the relevant documentation, it is typically 10-11 digits long.Your account number will either be a numeric 10 digit number starting with a 1 or a 11 digit number in the following format XXXXXXX-XXXX.

How to Locate your Invoice/Quotation reference:

Your Invoice or Quotation ID can be located on the top right-hand side of the relevant documentation, it is typically 6-12 digits long.The ID will either be a numerical number between 6-10 digits OR a 10-12 character alphanumeric ID.

If your invoice number is 6 digits long, please enter a leading “0” at the front.
For example:
Invoice number: 123456
Should be entered as: 0123456

How to Locate your Invoice/Quotation Date:

Your Invoice or Quotation Date can be located on the top right-hand side of the relevant documentation,it is in MM/DD/YYYY format.